The Appraisal Process is not an intuitive program here are some common facts and FAQ's
Are you a Public Adjuster service?
No, we are not Public Adjusters.
Public Adjusters perform a completely different function within the Insurance Claim process.
A Public Adjuster is someone who the insured or claimant may retain to represent their interest when interacting with an insurance company during the initial adjustment(s). A Public Adjuster may address questions of coverage and may cause a loss result to progress to courtroom litigation.
Public Adjusters have a financial interest in the outcome of a claim based on their fee structure and as such are generally not allowed to act as an appraiser in the appraisal process.
Do you offer appraisal services to Insurance companies? Or to insureds/claimants ?
We offer our services to both Insurance Companies and to Insureds/Claimants.
The appraisal process requires competent and impartial decisions and opinions within a disputed parameter. There is an appraiser for each party and an impartial umpire as well.
The function of an appraiser is to review a disputed item and state their position as to scope of work and price of repairs based on experience, standard construction practices, damage identification, and many other factors as well. Whether the client happens to be a home-owner, business-owner, or Insurance Company does not factor in this equation.
We cannot however offer services to any party with whom we share an interest in the outcome of the appraisal as that would be a conflict of interest.
Can I contact you to help me to better understand this process?
Of course! Our friendly and knowledgeable staff are available to answer your questions 24/7/365.
Please explain conflict of interest...
In the case of the Insurance Appraisal process, case law has determined that choice of appraiser can result in a conflict of interest. Appraisers chosen must by impartial and competent.
Selection of the insureds contractor, or the Insurance Company's adjuster is generally considered to constitute a conflict of interest since the contractor will profit from the outcome of the appraisal and the adjuster is found to be interested in protecting his assessment with regard to the initial adjustment result. It would generally also be a conflict of interest for the Insureds Public Adjuster, the homeowner, homeowners friend, an employee of the Insurance Company, or any other person who may have an interest in the outcome of the appraisal to function as an appraiser.
Can an appraiser work on a contingency basis?
Since this means that the amount paid to the appraiser could possibly change based upon the result obtained for their client we find this to be a possible conflict of interest.
Case law varies in some states but in most states agrees that an appraiser working on contingency basis represents a conflict of interest and has occasionally resulted in an appraisal award being "Set Aside". For this reason we can not work on contingency.
How long will I have to wait for an appraisal result to be obtained?
Generally speaking an appraisal can be competed within a few weeks time. This time frame can be affected by seasons of the year however. For instance, roof inspections for a determination of wind or hail damage cannot be completed with snow on the roof since the damage is not visible due to snow cover. An appraisal inspection and ensuing result can also be delayed due to the case load of the appraisers or the chosen umpire. We do everything in our power to work with all parties concerned to execute a speedy appraisal as it is in the best interest of all involved.
Can I pay the appraiser and/or umpire after the appraisal has been completed?
Appraisers and Umpires are paid in advance of the appraisal inspection and presentation of the appraisal award to avoid the possibility of a conflict of interest.